FAQ's

Clear answers to your specific questions

Community and co-living

Young professionals between 25 and 40 years old, who come to Madrid for work projects, postgraduate studies, or transitional periods. We are looking for active people who want to connect with the community, which is why we always conduct a prior interview and select tenants with great care to ensure compatibility and a good atmosphere.

We organize a wide variety of plans: yoga and meditation sessions, personal and professional development workshops, movie and pizza nights, drinks and snacks, and themed events such as Halloween, Christmas, or Summer Fest.

We believe in a hybrid system: Nordest organizes a base schedule of activities that we know people like, and we also encourage tenants to propose and organize their own plans and events. We love to encourage the proactivity of our tenants!

Yes, you can bring up to 3 visitors at the same time to your apartment. For overnight stays, only 1 visitor maximum and up to a maximum of 7 nights per month. The common areas are only for residents, although on special occasions we can consider exceptions.

Yes, the rate will be 25% higher than for a single person. We will emphasize during the interview understanding the desire to socialize with the members of the community while being a couple, since we would like to avoid dynamics of non-coexistence with the rest of the tenants.

Inside the building it is prohibited, both in common areas and in private spaces, with a charge in case cleaning is necessary. It is allowed on your private terrace if you have one, as long as the smoke does not bother the other tenants. We prioritize a smoke-free common living environment, so we appeal to the common sense and empathy of smokers.

We’re sorry, at Nordest Living pets are not allowed.

Given the experience and environment that we seek to provide to tenants, we believe that it is not the right place for families with children or minors.

Services

Practically everything 😉. Your rate includes:

  • Cleaning of the apartment every ten days, with change of sheets and towels.
  • Replacement of basics such as toilet paper and hand soap.
  • All supplies (water, electricity, heating, wifi).
  • Access to all common areas.
  • Use of the bicycle parking.
  • Smart locker with autonomous package reception.
  • Events and activities inside the building (such as workshops or themed nights).
  • Resolution of incidents inside your apartment due to normal use or wear and tear.
  • Car or motorcycle space in the underground parking lot
  • Some excursions or activities outside the usual (for example, weekend getaways or paddle tennis tournaments in facilities outside of Nordest).

Every ten days. If you would like a higher cleaning frequency or a one-time cleaning, you can hire it as an extra service. If there is damage or dirt out of the ordinary, we would talk to you and may have to charge you an extra fee.

No need, you have them included 🙂.

You will have an individual WIFI module in your apartment, that is, only you will have access to it, and the telecommunications company is top-notch. You will only share a network in the common spaces.

Booking, contract, and payment

The minimum stay is 3 months. We consider that it is the necessary time to generate strong bonds between members and establish lasting relationships. The maximum stay is 12 months according to Spanish legislation, but if your professional project requires it and it is possible to legally justify it, we would be happy to extend your stay.

Of course, you just have to notify us with 30 days in advance and we will see together how to extend your stay depending on availability.

Very simple:

  1. You fill out the contact form on our website.
  2. We have an online interview to get to know each other, and so you can ask us whatever you want.
  3. Optionally, we can do a live virtual tour of the apartment.
  4. We send you the reservation document and everything is ready as soon as you make the payment of the deposit.
  5. On the day of your arrival, we will be waiting for you to welcome you with an in-person onboarding so that you can start feeling at home from the first minute.

You will sign a seasonal rental, which has many advantages such as giving you total flexibility, but keep in mind that you will not be able to register as a resident.

You can choose between SEPA transfer or credit/debit card.

Yes, we ask for one month’s deposit along with the payment for the first month of stay.

No problem, we invoice both individuals and companies.

Yes, subject to availability. A management fee would apply to cover administrative costs.

If you had not previously specified a departure date, you only have to notify us in writing of your departure date with 30 days in advance. We coordinate with you the delivery of the apartment and, if everything is in order, we will return your deposit quickly.

You can cancel the contract by giving 30 days notice, without penalty from the third month of stay. If you have enjoyed a special long-stay rate and do not meet the agreed requirements, the surcharge stipulated in the contract will apply.

Nordest Living
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